The right to information

Pursuant to current legislation, the doctor in charge of treating you will inform you, during a private conversation, of the benefits and frequent or serious risks that can normally be foreseen as a result of the investigations and treatments being proposed and also of alternative options.

Designation of the support person

Pursuant to the French law of 4 March 2002 on patients’ rights, you will be asked to designate a support person who will be authorised, if necessary, to receive information on your state of health. This designation is made in writing with the doctor and you have the right to change this designation during your stay. If you wish, the support person may accompany you throughout and be present at your medical appointments in order to assist you in your decisions.
The provisions relating to the appointment of the support person do not apply when guardianship is ordered. However, in this case, the guardianship court may either confirm the role of the previously designated person, or revoke it.

Confidentiality

If you want your presence at the clinic not to be disclosed, mention this to the secretary during your pre-admission. We shall make sure your privacy is respected.

Clients’ fundamental rights
The clinic contributes to developing preventive medicine, and to ensuring equal access to healthcare and continuing healthcare as well as the best possible health safety.
– We are careful to respect patients’ dignity and we make no discrimination whatsoever for access to preventive medicine or healthcare.
– We are careful to respect our patients’ private lives and to maintain secrecy with regard to information about their health.

Complaints

If you encounter difficulties during your stay, please talk to the nurse in charge of the department. She will try to meet with your expectations and will inform the doctor and the directors of the clinic immediately. You can also enter your complaint on the complaints register available in the reception hall or else write directly to the Management of the establishment.
You can bring your complaint before the “Customer Relations Committee” (commission des relations avec les usagers – CRU). The role of this committee is to ensure the rights of patients and improve the care of patients and their families. You can meet one of its members, receive explanations and be informed of what has been done regarding your requests. The Committee receives on appointment, organised by the secretariat of the clinic.
For further information, please contact the nurse in charge of the department.

Your state of health

The French law of 4 March 2002 on patients’ rights and the quality of the health system has established rules governing patients’ right to information. Our establishment makes every effort to comply with these rules strictly.
Your practitioner will provide all information about your health in a private consultation except in an emergency situation or if it is not possible, in which case the information will be given to your family or friends.
Patients take the decisions concerning their health together with their doctors and following the information given to them. Patients’ consent is essential. They may withdraw it or change any decision to refuse healthcare at any moment.

Information and medical records

All information on treatment and healthcare that has been given to you is contained in an individual file the content of which is covered by patient confidentiality.
Consultation of medical records is possible subject to the provisions established by the French law of 4 March 2002. Any request to consult medical records must be made in writing to the director of the clinic, accompanied by a document proving your identity. The information contained in your records can be communicated to you directly or else via a doctor of your choice.
You can also consult your records in the clinic, accompanied by a doctor or not, as you choose. The information you have requested in this way cannot be made available to you until at least forty-eight hours have elapsed from the moment of your request but it must be communicated to you within eight days at the latest. However, if the information relates to events from more than five years previously, this period is extended to two months.
If you choose to consult your records at the clinic, there will be no charge.
If you wish to obtain a copy of all or part of the contents of your file, you must pay the costs, limited to those of copying (and sending the copies if you wish them to be sent to your address). Your medical records are kept for thirty years following the date of your last stay.

Advance instructions

Any adult may, if they wish, write advance instructions should they no longer be in a state to express their will at the end of their life. These instructions indicate the person’s wishes concerning the conditions of limitation or cessation of treatment. They will be consulted before the medical decision is taken and their content has priority over any other non-medical opinions. These instructions can be renewed every three years and, in the meantime, can be cancelled or changed at any moment. If you wish your instructions to be taken into account, you must make them available to the doctor who will be responsible for your treatment in our establishment. Give them to him/her or indicate their existence together with the contact details of the person to whom you have given them.

IT and freedoms

During your stay in the clinic, you are asked for administrative and medical information, which are then computerised.
The purpose of the French law of 6 January 1978 is to ensure that IT be at the service of all but not harm people’s private lives or public and individual freedoms.
The medical information will be available to you only by the intermediary of the doctor you designate for this purpose.
The CNIL (commission nationale de l’informatique et des libertés – French National Committee for IT and Freedoms) is the official body in charge of compliance this law.

Exercise of individual freedoms

Patients are free to choose their doctor or the establishment in which they will be hospitalised.
Of course, this freedom depends on the actual possibility of being accepted by this doctor or by the chosen establishment.
When a patient is hospitalised, his fundamental rights must be respected insofar as they are compatible with his state of health and the therapy in course.
Thus hospitalised patients can send or receive letters, retain their right to vote and that of free exercise of religious or philosophical activities etc.

Your duties

Your duties during hospitalisation are linked to the obligations deriving from rules of life in common, hygiene and safety. The premises and the material of the clinic are at your disposal. Please help us to keep them clean and welcoming and to avoid any damage and waste.

For the patients’ rest and the organisation of healthcare
Visits are permitted from 12 noon to 8 p.m. Please limit the number of visitors and the amount of time they stay, especially if you have a shared room.

Forbidden:

  • Smoking in public areas (French decree 92-478 of 29 May 1992).
  • Smoking is absolutely forbidden throughout our establishment as it is a cancer treatment centre.
  • Alcoholic drinks and any illicit substances.
  • Animals and pets.
  • Mobile telephones.

Respect for others

Patients and visitors must respect the other patients and their family and friends, as well as the healthcare staff, administrative personnel and the technicians and medical technicians who work at the facility.